In this episode of Beyond the trend, Lana Thorpe is joined by Josh Burns, Product Owner and Director of Digital Services at IP Australia. Together they look at the trend of seamless service delivery & what that means for the customers, teams, and management of IP Australia.
Going beyond the trend, Lana & Josh discuss how delivering seamless experiences requires more than analytics on a single platform. Sharing how IP Australia is getting the most out of agile methodologies and the critical factors to creating personalised, frictionless, and proactive services.
To read the full 2021 Government Trends Report head to: https://www2.deloitte.com/us/en/insights/industry/public-sector/government-trends.html
Beyond the Trend
This episode is part of our Beyond the Trend series, episodes dedicated to exploring 9 of the most transformative trends impacting government today, taking you behind the scenes as we discuss the movements that are shaping our nation. To tune in to some of our other episodes, click here.